Terms

The legislation of the Republic of Latvia stipulates that the owner of an online store must stipulate the terms of delivery and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract (MK regulations).

Distance contract

The seller of the goods offered in this online store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

The Buyer, upon receiving the invoice, makes a prepayment for the goods (payment must be made within 2 calendar days), as well as covers the costs associated with transport delivery.

If payment is not made within the specified period, the order is canceled.

Delivery and payment procedures

The Buyer orders goods on the "Herbotēka" website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the goods using the payment tools built into the Internet application, or by paying the order invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
The Seller ensures the delivery of the goods within 20 days from the moment of payment of the invoice, coordinating the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller. The Seller sends the letter of refusal form to the Buyer by e-mail at the Buyer's request.The Buyer is obliged to return the goods to the Seller within 14 calendar days after sending the letter of refusal; it is accepted if the goods and their packaging are not damaged / opened.
The Buyer bears the costs associated with returning the goods.
Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the goods are damaged, if the goods are treated negligently during use or if the instructions are not followed, if the original packaging of the goods is lost or if its packaging is significantly damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and only deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.